INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Are your products authentic?

Yes. Every product sold by Storm Shoes is 100% authentic and sourced from trusted suppliers and official distributors.

We never sell replicas or unauthorized products. Authenticity and quality are at the core of everything we offer.

How long does shipping take?

Orders are typically processed within 24 hours.

Delivery usually takes:
• Cairo & Giza: 1–3 business days
• Other governorates: 2–5 business days

You will receive order updates once your package is shipped.

How do I choose the correct size?

Each product includes available sizes and sizing information.

If you're unsure about your size, our team can help you through WhatsApp before placing your order.

Can I return or exchange my order?

Yes. We offer easy exchanges and returns within 14 days of receiving your order, provided the product remains unused and in its original condition.

Please contact our support team to start the process.

What payment methods do you accept?

We accept:
• Cash on Delivery (COD)
• Credit & Debit Cards
• Secure online payments

All transactions are processed through secure payment gateways.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS